Thanks to machine learning, the more tickets are processed, the more perfect the system becomes. Sentiment analysis Thanks to sentiment analysis, chatbots are able to. Understand the emotions of the user they are interacting with and behave in such a way as not to. Increase negative feelings. There are many […]
These tools not only allow customer service representatives to work more easily, but also offer an increased customer experience thanks to integration with CRMs, which enables a greater level of customization. Although they differ in their main objective, we can find common results in these tools. All three make it […]
Furthermore, these tools can use the information they already know to predict who is at risk of abandoning services or products, allowing customer service to intervene promptly with targeted loyalty actions. Let’s see how to put some of these advantages into practice. Examples of using artificial intelligence in customer service […]
Customer service today: an overview Today, customer service must be personalized and. Proactive, in a certain sense it must anticipate users’ needs. But this is not the only challenge that organizations face: the integration . Of these technologies with legacy systems, the search for the main ways in which artificial. […]
Thanks to the New Ai Systems, Companies Can Ensure That They Guarantee Instant Services on Each Device, Adapting to the Continuous Change of Channel by the User, Without Having to Restart Their Browsing Every Time They Change Devices. This is the Difference Between a Classically Multichannel and an Omnichannel Interaction. […]
Why SoftwareSeni? International standards In addition to Indonesia, SoftwareSeni also has offices abroad, especially in Sydney, Australia. With these international standards, SoftwareSeni meets various needs and helps various customers solve digitalization problems. Solid, large, professional team As of 2022, SoftwareSeni has more than 200 professional employees, all of whom are […]
Testing: Test SSO with multiple user accounts to ensure that SSO is working properly. Documentation: Create clear documentation about the SSO process and how to use it so that it is easy for employees to understand. Training: Provide training to employees on how to use SSO so that they can […]
Increased security: SSO requires only one identity and password to. Log in to all applications, reducing the risk of passwords being lost or stolen. Simplified access management process: SSO helps companies by centrally managing. Employee access to applications, making it easier to add or remove. Employee access to different applications. […]
Trusted by large Indonesian companies, SoftwareSeni’s integrity and team’s professionalism have made SoftwareSeni widely trusted by large companies in Indonesia, such as Traveloka, Angkasa Pura, Astra International, Canny Class, Yogyakarta Presidential Museum and many other large One system that companies often adopt to streamline companies entrust them to solve the […]
Making an SEO friendly website is not easy, at least you need to understand how technical SEO is applied and how it fits the business you are running. But you don’t have to worry, there are many development companies now that can help you build an SEO-friendly website, and one […]
SEO (search engine optimization) standards, which helps search engines such as. Google to index and find the website. This can help businesses by improving the. Visibility of the website in search engines, thereby increasing. Traffic to the website and increasing the chances of attracting potential. Customers. Benefits of an. SEO-friendly […]
Various services SoftwareSeni has many services that can be tailored to your company’s digital needs. SoftwareSeni Indonesia provides selected services such as graphic design, user experience, customer service and support, application development, WordPress and plugin development. Customizable collaboration models SoftwareSeni has a variety of collaboration models so you have options […]
